Cancelling a Payment

Choose who you want to be.

Ben

I’d like to cancel a monthly payment.

Alice

Is it for a service you no longer use?

Ben

Yes, I stopped using it last month.

Alice

Have you checked your banking app?

Ben

I have, but I can’t find the payment.

Alice

Try looking under regular payments.

Ben

I’ve found it. What should I do next?

Alice

Select it and press the cancel button.

Ben

Will that close my account as well?

Alice

No, you’ll need to contact the company.

Ben

I’ll call them and explain the problem.

Alice

Ask them to confirm it by email.

Press Start. The computer speaks first.

Listen to the computer, then say your yellow reply.